Terms & Conditions

1. About Plato

Plato is a house ordering system operated by Haomay Technologies, based in Accra, Ghana. It is specced, installed, and serviced for upscale venues so guests can order from the table, the kiosk, or the counter, with the kitchen and till kept in sync. Optional AR dish models may be commissioned for installed venues on eligible house services.

References to "Plato", "we", "us" or "our" in these Terms refer to the Plato house system and its operating team at Haomay Technologies.

2. Eligibility

To use Plato as a venue operator, you must:

• Be at least 18 years of age
• Be duly authorised to act on behalf of the venue or business you represent
• Provide accurate, complete and current information during onboarding
• Maintain the security of your account credentials

Plato is available to venues and food businesses globally. Payment processing is handled via Paystack, which may have its own country restrictions.

3. Venue Accounts

Venue accounts are provisioned by Plato after consultation and a signed proposal. During onboarding you agree to provide truthful information including venue name, email address, phone number and a secure password. You are responsible for all activity that occurs under your account.

You must notify us immediately at hello@platoafrica.com if you suspect any unauthorised access to your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Installation, House Service and Payment

Plato is sold as a serviced installation with a monthly house service charge. By accepting a proposal and submitting payment, you agree to the following:

• Setup and installation fees are charged upon onboarding and are non-refundable
• Monthly house service fees are billed in advance and are non-refundable once the billing period has begun
• Commissioned AR / 3D dish models and other quoted per-item work are non-refundable once production has begun
• Equipment and engraved table pieces may be quoted separately; transportation is typically quoted separately
• All prices are quoted in Ghana Cedis (GHS)
• Payments are processed securely by Paystack — by paying, you also agree to Paystack's terms of service

5. Your Content

You retain ownership of all content you upload to Plato, including dish names, descriptions, prices, photographs and 3D model files. By uploading content, you grant Plato a non-exclusive, royalty-free licence to host, display and serve that content solely for the purpose of operating your house ordering system.

You warrant that all content you upload:

• Is owned by you or you have the right to use it
• Does not infringe any third-party intellectual property rights
• Is accurate and not misleading to guests
• Does not contain unlawful, offensive or harmful material

We reserve the right to remove content that violates these conditions without prior notice.

6. System Use and Restrictions

You agree not to:

• Use Plato for any unlawful purpose or in violation of any applicable law
• Attempt to reverse engineer, copy or replicate the Plato system or its technology
• Share your account credentials with unauthorised third parties
• Upload malicious files, scripts or content intended to harm the system or other venues
• Use the system to misrepresent food products to guests

7. Service Availability

We strive to keep Plato available at all times, but we do not guarantee uninterrupted access. The system may be unavailable due to scheduled maintenance, technical issues, third-party service outages, or events beyond our control.

We will make reasonable efforts to notify venues of planned downtime in advance.

8. Suspension and Termination

We may suspend or terminate your account with or without notice if:

• You breach any provision of these Terms
• Payment fails and is not resolved within 7 days of notification
• We reasonably believe your account is being used fraudulently or harmfully
• We are required to do so by law or a regulatory authority

You may cancel your house service at any time by contacting us. Cancellation does not entitle you to a refund of any fees already paid.

9. Limitation of Liability

To the fullest extent permitted by Ghanaian law, Plato shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the system, including but not limited to loss of revenue, loss of guests, or business interruption.

Our total liability to you for any claim arising under these Terms shall not exceed the total fees paid by you to Plato in the three months preceding the claim.

10. Intellectual Property

The Plato name, logo, system design, technology, codebase and all associated branding are the intellectual property of Plato and its operators. Nothing in these Terms grants you any right to use our intellectual property outside of your normal use of the system.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page and notify venues by email where material. Continued use of Plato after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana, unless mutually agreed otherwise in writing.

International venues acknowledge that by using Plato, they consent to Ghanaian law governing their use of the system.